FAQS - Ordering
How do I place an order?
To place an order, simply browse our selection of cookies and desserts, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.
Can I customize my order?
Yes, we offer customization options for special occasions. Please contact us at [email protected] or call 07368 936701 to discuss your requirements.
Is there a minimum order quantity?
No, there is no minimum order quantity. You can order as many or as few items as you like.
FAQS - Shipping & Delivery
What are your shipping options?
We offer standard and expedited shipping options. Shipping costs and delivery times will be calculated at checkout based on your location.
Do you ship internationally?
Currently, we only ship within the UK. We are working on expanding our delivery range, so stay tuned for updates!
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Expedited shipping options are available for faster delivery. You will receive a tracking number once your order has been dispatched.
FAQS - Payments
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express. We also accept payments via PayPal.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. Your security is our top priority.
Can I use a discount code?
Yes, if you have a discount code, you can enter it at checkout to receive your discount.
FAQS - Returns & Refunds
What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us within 24 hours of receiving your delivery, and we will do our best to resolve the problem.
Can I cancel or modify my order?
Orders can be canceled or modified within 1 hour of placing them. Please contact us immediately if you need to make any changes.
What if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damage, and we will arrange a replacement or refund.
FAQS - Other Questions
Do you offer gift wrapping?
Yes, we offer gift wrapping for a small additional fee. You can select this option at checkout.
How do I contact customer service?
You can reach our customer service team by emailing [email protected] or calling 07368 936701. We are here to help!
Do you have a physical store?
Currently, we operate as an online-only bakery. Stay tuned for any updates on pop-up shops or market appearances!
How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media for the latest updates, new product launches, and exclusive promotions.
